Enttec Pro Driver Update - Windows

The options to use 3rd party interfaces have now been removed from our software.

ChamSys are unable to offer support for these interfaces.

We recommend our plug & play MagicDMX Interfaces. . This article below is now out of date but we are leaving it for information purposes


Windows 10 and Enttec Pro  -  if you have upgraded to Win 10 and/or have not disabled Windows updates and Windows has reset your drivers to the default.


To get the Enttec working to output with MagicQ, you need to:

  • Go to Windows Device Manager, locate the Enttec Pro device (it may show as a serial converter), Right click and Select 'update driver software.'
  • Select 'browse my computer for driver software', then select 'let me pick from a list of device drivers on this computer.'

  • On the next screen select the ENTTEC DEVICE (SCREEN SHOT SHOWS OPTION IF YOU ARE INSTALLING A PC WING COMPACT) then 'Have Disk' and navigate to the C:// Program files/ChamSys ltd/MagicQ PC /MagicQ Wing Drivers/FTDI/chamsys.inf.

If you do not completely disable Windows Updates then the issue will recur as Windows will install newer, but non working drivers.

If the problem persists  - a sure fire solution is to purchase one of our MagicDMX USB to DMX dongles at www.magicdmx.com

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us